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1. 1Request
2. 2You
3. 3Purchase
4. 4Mat
5. 5Photos

How can we help?

Tell us what it's about and we'll ask only what we need.

Is this about a mat or a storage station?

A matWarranty, return or exchangeA storage stationMissing or damaged parts for a Back-to-Back or Wall Station

What do you need?

Something is wrong with my matCurling, cracking, separating or another defect (warranty)I want to return itSend it back for a refundI want a different size or colorExchange it for another one

About you

So we can reach you with updates.

Are you a home or professional customer?

HomeFor your kitchen, laundry, home office or home gymProfessionalFor a business: workplace, gym or studio, or salon

First nameLast name

EmailWe'll email updates and a private link to follow your request.

Phone

+1

In case it's quicker to call you. Outside the US? Pick your country first.

About your purchase

Helps us find your order. Your best guess is fine.

Where did it come from?WellnessMats.comCutcoFrontgateAmazonOther online retailerIn-store retailerIt was a gift

About when did you buy it?

Month (if known)JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberYear20262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001

The year is required. Leave the month blank if you don't remember it.

Order number OptionalWMJust the numbers after WM. It's on your order confirmation email.

About the mat

Which mat it is and what's going on with it.

What's happening?

Edges curlingCrackingLayers separating (delamination)Surface peelingFlattened / lost cushionWorn spotsOther

Tell us more

Photos

Good photos help us decide faster. We need the whole mat and at least one close-up of the problem.

Full mat RequiredThe whole mat from above, so we can see its size and condition.

Add photo

Close-up of the problem 1 requiredGet close to the curling, crack or separation. Add up to 5 from different angles.

Add photos

Underside OptionalFlip the mat over, especially near the problem.

Add photo

Receipt or order confirmation OptionalProof of purchase speeds things up.

Add photo

Anything else? Add other photos (optional)

Photos only (no video). They're resized and location data is removed before upload.

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